Premium custom bags – free shipping, save 50% off, and easy returns. Find your perfect match.
We want you to love your uootd bags purchase. If you're not completely satisfied, here's everything you need to know about our hassle‑free return and exchange policy.
You have 30 days from the date of delivery to initiate a return or exchange for any reason. Items must be unused, in original condition, and with all tags attached.
We provide a prepaid return label for all domestic orders. For international returns, shipping costs are deducted from your refund unless the return is due to our error.
To exchange an item, simply start a return and place a new order for the desired product. We'll prioritize your new order and refund the original item once received.
Refunds are processed within 5‑7 business days after we receive your return. You'll receive an email confirmation, and funds will be credited to your original payment method.
Contact us at [email protected] with your order number and reason for return. We'll send you a prepaid label and instructions within 24 hours.